Training Courses
by
Topic
See a PowerPoint outline of the full Team Leader Series and
approximate costings for 10 people
See public course dates
Feb-Jun
or
Jul-Dec
Brookfield's
Motivational Factors for Adult Learning:
Participation in learning is Voluntary
Self-worth is recognisedFacilitation is Collaborative
Needs to be dynamic with much Activity
Should cause a spirit of Critical Reflection
The objective is self-directed and empowered people
Check out:
The People Effect
for top-level HR advice and on-site support when you need it.
These workshops are easily customised for in-house application
- or tell us what you need and we'll build a programme to match
(For content, click on the link to the topic you want)
If you're looking for a guest speaker rather than a workshop, click here:
If you're looking for qualified and experienced on-site HR Support, click here:
Executive (Senior) level:
Vision, Mission and Values
(in-house only, preferably off-site & residential)
Strategic Customer Service (Managing the Competitive Edge)
Management:
NZQA/STA National Certificate in Business,
First Line Management (Level 4)
Team Leader
Series
(three stages, nine one-day modules total, non-NZQA version
Overview Page - the Team Leader Series outlined & explained
See a PowerPoint outline of the full Team Leader Series,
and approximate costings for 10 people (1.3Mb)
Introductory
Workshop
The Team Leader Series:
Modules 1, 2 & 3 (Stage One: three days) - Foundation Skills:
Brief
outline
Content
Detail
Agenda
Modules 4, 5 & 6 (Stage Two: three days) - Enhancing Team Performance:
Brief
Outline
Content
Detail
Agenda
Modules 7, 8 & 9 (Stage Three: three days) - Managing Change:
Brief
Outline
Content
Detail
Agenda
All nine modules are designed as stand-alone one-day workshops, can be
customised to suit and facilitated in-house.
Shorter Public Version:
Foundations for Effective Supervision Stage 1 - Maximising Myself
Foundations for Effective Supervision Stage 2 - Maximising Others
Quality Management - NZQA Unit Standard 8085 and/or 19025
Accounting for non-accountants
Manager - Staff Relations
Relationships & Conflict
Performance Feedback & Review (Appraisals)
Employment Law - NZQA Unit Standard 19796
Avoiding the Personal Grievance (a practical
approach - ERA2000/2010)
Negotiating Employment Agreements
Strategic Customer Service
Managing the Customer Service Team
Managing the Sales Force Stage One
Managing the Sales Force Stage Two
Personal Management:
DIY Guide to Managing Myself (4 half-day modules)
Myers-Briggs Type Indicator (MBTI)
ABC's of Business Writing
Relationships & Conflict
Dealing with Conflict & Aggression
Training Trainers:
Workplace Assessment (Unit Standards 4098 & 11281)
Customer Service:
Improving Customer Service
(Creating the Competitve Edge)
Strategic Customer Service (Managing the Competitive Edge)
Frontline Professionalism (reception training)**
Sales Training:
Sales Professional Stage One - the beginning
Sales Professional Stage Two - Maximising results
Managing the Sales Force Stage One
Managing the Sales Force Stage Two
Retail Training:
Retail Marketing & Advertising
Retail Selling Skills Stage One
Retail Selling Skills Stage Two
Merchandising - Building Displays That Sell
Last updated 21st March 2011
©
1990-2011 Staff Training Associates Ltd
(Except where otherwise indicated)
** This workshop presented in partnership with (and content created by) Marie Posa, Innovative Training Ltd