Quality
Management
(and Internal Audit)
NZQA Unit Standard 19025: Level 4, Credits 7
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Motivational Factors for Adult Learning:
Participation in learning is Voluntary
Self-worth is recognisedFacilitation is Collaborative
Needs to be dynamic with much Activity
Should cause a spirit of Critical Reflection
The objective is self-directed and empowered people
"Give a man a fish and you feed him for a day. Teach him to fish and you feed him for life"
Concepts
& Principles of Quality
Supply Chain Relationships
Responsibility for Quality Management
Principles of Quality Systems
Principles
of Quality Improvement
Audit Process and Methodology
Learning Objective:
Achieve Unit Standard 19025:
Demonstrate and apply knowledge of quality assurance in a business operation.
People credited with this unit standard are able to: explain concepts,
systems, and principles of quality and quality assurance; identify the quality
assurance requirements for a business operation; and assess the quality
assurance system of a business operation.
Target Audience:
Team Leaders, Managers, QA/QC team members
Content:
Link between Quality, Customers and you. Why do people buy? Definitions: What is
Quality? Quality characteristics (Juran), Approaches to defining Quality
(Crosby, Juran, NZS9004:1987). Quality and Grade, elements of Quality –
design, conformance, performance. Conformance to requirements and fitness for
purpose. Quality Loop (Groocock) Vs Quality Spiral (Juran), 7 steps to quality
control. Control Loops. Difference between Quality Assurance & Quality
Control.
TQM, QM, QA, QC – how they fit together
Focus on Process or Focus on Product/Service – which is best?
Supply chain relationships.
Deming Cycle: Plan-Do-Check-Act, Quality relative to Productivity. Kaizen – how East differs from West, comparison of Innovation and Improvement.
Quality Systems, definitions, merits, pitfalls. Comparing ISO9000, QS9000, AQAP, TQM
Documentation – creation, distribution, storage, change. Difference between Documentation and Records.
Responsibilities – what role should Management play, and what do workers need? Sharing Authority and Responsibility, team dynamics.
Internal Audits: How to do them! (this is the extra half-day)
Length: 1.5 Days, followed by Assessment
Format: Workgroup interactive
Optimum number Participants/facilitator: 18
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Page updated 3rd April 2011