Coaching
& Mentoring

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Brookfield's
Motivational Factors for Adult Learning:

Participation in learning is Voluntary

Facilitation is Collaborative

Needs to be dynamic with much Activity

Should cause a spirit of Critical Reflection

The objective is self-directed and empowered people

"Give a man a fish and you feed him for a day. Teach him to fish and you feed him for life"

What you will learn:

For today's leaders, coaching is a constant requirement because of the need for staff development caused by the pace of change, both in technology and processes, and staff turnover. You will learn how to identify coaching needs, best practice communication skills, learner mindsets, states of competence, and some simple yet effective models on which to build your coaching sessions. You'll examine behaviour- based coaching and cognitive coaching. You'll also learn your own learning style and what it takes to be an effective coach. Mentoring requires similar skills but they are applied in a different way, assisting others in their thinking processes to enable them to determine their own way forward or find their own solutions.

What you will be able to do:

Communicate more effectively when coaching and mentoring
Establish current levels of competence and skill-gaps
Build and run effective coaching sessions
Determine mentoring requirements
Set rules, expectations and outcomes
Run productive mentoring sessions
Manage a mentoring relationship


What we will cover:

Expectation, instrumentalities, and valency (Vroom)
Conversation management and listening techniques
Determining coaching needs (gap analysis)
States of competence Learning styles
ACE model (Awareness-Choice-Execution)
Behaviour-based coaching
Cognitive coaching (Auerbach) Coaching vs. Mentoring - the difference
Setting mentoring rules and establishing outcomes
Managing the relationship

Who should attend:

All levels of management and any person needing to coach others in the workplace in order to maximise individual productivity and potential.


National Qualifications Framework (NQF) Record of Learning:
To record the credits for this course on your NQF Record of Learning held by the NZQA, you will need to successfully complete the prescribed Unit Standard Assessment listed below:

Unit Standard 7114
Design and evaluate assessment materials
Version 3 Level 5 Credits 8

Length: One full day

Format: Workgroup interactive
Optimum number Participants/facilitator: 16

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(Except where otherwise indicated)
Revised and updated 2011

Page updated 8th April 2011

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